Shipping policy

SHIPPING POLICY

 Shipping rates are calculated during checkout, rates will vary depending on your location.

SHIPPING TIME

All orders are typically processed by the next business day unless otherwise stated on the product listing. 

UPS Overnight packages will only ship out same day if the order is placed before 3:00PM PST
UPS overnight will not deliver on Saturdays!
If you are placing an order on Friday then it is better to choose the FREE shipping (if your order qualifies) or any of the USPS options as UPS Overnight will still be delivered on Monday.

WRONG ADDRESS

 Shipments will be sent to the address entered on our web page during checkout. Drone Theory cannot be held responsible if the incorrect shipping address is entered by the customer during checkout. We can only modify a wrong address if customer contacts us before the package is marked as shipped.

We cannot change shipping addresses after the order has been shipped, as the address information you enter is used as part of the fraud checks and fraud prevention.  The shipping address you enter on our web page takes precedence over addresses listed in the order comments or entered in PayPal. If additional fees are required to re-ship packages due to address errors, those fees may be passed on to the customer. UPS can not ship to PO Boxes. Failure to enter a valid street address may delay your shipment. Drone Theory reserves the right to cancel and refund any orders that have indicators showing there is some risk that a stolen credit card is possibly being used.  Paying through PayPal with CONFIRMED address is recommended for new customers purchasing high value items to prevent possible order cancellations or delays.

DHL ORDERS SHIP MONDAY - FRIDAY

USPS shipments do not offer guaranteed delivery transit times. Occasionally USPS misroutes shipments. Any shipment listed as being misrouted or marked as return to sender in error will not be re-shipped until the package arrives at Drone Theory headquarters. Shipping may take up to 48 hours to prepare and process your order. 

 

INTERNATIONAL ORDERS

USPS may take up to 30 business days for the package to reach its destination. Since DroneTheoryFilms does not add any additional shipping insurance outside of what is applied by the ordering party, we highly suggest choosing DHL to ensure your order is securely delivered in a timely manner. 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.